Refund policy
RETURNS & REFUNDS
At More Than Chula, each product is made to order specifically for you. Because of this, we do not accept returns, exchanges, or cancellations for:
• Incorrect size selection
• Incorrect color selection
• Change of mind
• Buyer’s remorse
Please review product descriptions, sizing information, and color selections carefully before placing your order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We want you to love your order. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery at morethanchula@gmail.com.
To help us resolve the issue quickly, please include:
• Your order number
• A description of the issue
• Clear photos showing the problem
If the issue is confirmed, we will work with our production partner to provide a replacement or refund when appropriate.
COURTESY ASSISTANCE
While we do not offer returns or exchanges for incorrect size or color selections, we may, at our sole discretion, provide a courtesy discount toward a replacement order. Courtesy discounts are not guaranteed and are evaluated on a case-by-case basis.
RETURN SHIPPING
Because our products are made to order, we generally do not require damaged or defective items to be returned. Additional information may be requested depending on the situation.
REFUNDS
If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your financial institution.
QUESTIONS
If you have any questions regarding your order or this policy, please contact us at: